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LOCATION OF POSITION
OVERVIEW OF THE POSITION
The Grievance Manager (Indonesia), will be responsible for the management of the RSPO grievance process in Indonesia, in accordance to the RSPO Complaints and Appeals Procedures
A significant portion of the role will be to manage the grievance process in Indonesia effectively, to ensure that complaints are appropriately co-ordinated, and that resolutions are timely, quality checked and monitored in line with the RSPO Complaints & Appeals Procedures, and all relevant RSPO Standard Operating Procedures (SOPs).
KEY ROLES & RESPONSIBILITIES
Reporting to the Sr. Manager of Grievance, the incumbent will be responsible for
THE SUCCESSFUL APPLICANT
Should have a Bachelors Degree in Law, Environmental Sciences, Sustainability Management, Social Sciences or related fields. The candidate should also have a minimum of 5 years working experience in a relevant field, particularly in environmental and/or social sustainability.
Those with experience in the palm oil and/or agricultural industry are encouraged to apply
WHAT'S ON OFFER
Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.
HOW TO APPLY
Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to firstname.lastname@example.org
Kuala Lumpur, Malaysia
The successful candidate will be responsible for developing and implementing a comprehensive strategic plan to ensure that RSPO’s communications, stakeholder engagement and market development is strategic, coherent and global in reach, in order to strengthen the organization’s reputation and increase the uptake of RSPO-Certified Sustainable Palm Oil (CSPO)
The successful candidate must have at least 10 years of communications, outreach and market development experience, preferably in a leadership role within international multi-cultural organisations (commercial or non-profit), and covering areas such as website content, newsletters, and global multi stakeholder communications.
The ability to take knowledge and transform it into exciting and useful messages, and disseminate it in the right language and to the right audiences through the best distribution channels is critical.
Kuala Lumpur, Malaysia.
The executive will provide on-going support to the Complaints team in managing the complaints process effectively, to ensure that complaints are appropriately recorded, coordinated and ensuring that responses are quality checked and monitored in line with RSPO’s service standards.
The Executive will also contribute towards achieving the RSPO goals by accepting ownership in delivering all assigned tasks, exploring opportunities to add value to job accomplishments. Whilst having a global perspective, the incumbent will have primary responsibilities for Indonesia within the framework of the RSPO Complaints Unit work plans.
A Bachelors’ degree in Law, Conflict Management, Sociology and other related disciplines with a minimum of 3 years’ experience in handling relevant issues.
The successful candidate will be responsible to manage and execute RSPO’s outreach, engagement and communication activities in Indonesia.
Reporting to the Global Outreach & Engagement Director, you will be responsible for
The Membership Manager will oversee membership systems and processes ensuring effective running of the day-to-day operations within the Membership Unit, including management of all relevant databases and information pertaining to membership, whilst seeking to strengthen membership engagement via continuous improvements, and providing the necessary support to the RSPO Secretariat on all membership related issues.
The Senior Executive ~ Data Management will be responsible for the management of data and intelligence from the RSPO membership including planning, preparation, implementation and reporting of all relevant data.
WHAT’S ON OFFER