CAREERS

HEAD OF QUALITY ASSURANCE

OVERVIEW OF THE POSITION

Head of Quality Assurance is to establish systems and ensure that RSPO has a solid Quality Management System (QMS) to comply with international best practices. The position will provide Quality oversight and leadership covering QMS, compliance and team management. In doing so, the position will support continuous improvement in all matters regarding quality and be the key stakeholder to all regulatory authorities.

KEY ROLES & RESPONSIBILITIES

Reporting to the Chief Operating Officer, the incumbent will be responsible for

  1. Develop and implement Quality Management System (QMS) based on ISO9001:2015 for the organisation
  2. Manage QMS activities and work with all departments in providing direction and establishing Standard Operating Procedures (SOPs) and work instructions for the entire organisation, and ensure that optimised processes and controls are in place and are operating as expected
  3. Establish quality documentation system by writing and updating quality assurance procedures
  4. Enforce the organisation’s quality policy and procedures and external requirements i.e. ISO9001:2015, ISEAL; collaborating with other members of management to develop new processes and procedures
  5. Establish and manage a Central Depository System for  all data and documents in RSPO using Salesforce

Apart from the duties stated above, the incumbent is required to perform any duty or duties reasonably assigned by both the CEO and COO.

THE SUCCESSFUL APPLICANT

You should have a relevant degree in a Management discipline i.e Quality Management with a minimum of 5 years of proven experience working with a robust and global QMS.

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

BIODIVERSITY MANAGER

Job Statement

Coordinate and manage activities related to biodiversity and conservation in the RSPO scheme. These include facilitating meetings and discussions; reporting to the Secretariat/ Technical Director; coordinating work undertaken by the Biodiversity and High Conservation Value Working Group (BHCVWG) and/or selected external parties on behalf of the BHCVWG.

Main Tasks

Functional Tasks:

  1. Focal point for biodiversity related issues in the RSPO for internal and external stakeholders.
  2. Facilitate, coordinate and manage BHCVWG activities. These include organizing the BHCVWG meetings, regular reporting on its activities, decisions and deliberations to the Secretariat/ Technical Director; sharing updates on the Secretariat and other working group activities with the BHCVWG;
  3. Represent the RSPO at selected biodiversity-related events.
  4. Advise the secretariat/Technical Director and BHCVWG on emerging biodiversity-related issues, events and research relevant to oil palm sector for their consideration. This involves communicating Secretariat needs to the BHCVWG and other relevant experts for their consideration; and raising emerging issues and recommendations to the Secretariat/ Technical Director based on BHCVWG recommendations.
  5. Implement relevant projects as approved by the Secretariat/ Technical Director/ Board of Governers. These may include production of technical documents, presentations or other required outputs.
  6. Apart from the duties stated above, Biodiversity and HCV Manager is required to perform any duty or duties reasonably assigned by the Technical Director.
  7. Work together with internal and external parties to ensure credibility of assurance system for HCV and its related assessment.

Job Specification

Education:

  • ​University degree in science, forestry, ecology, biology, environmental science or any related discipline.

Working Experience:

  • More than 5 years professional experience in the palm oil industry, conservation, research and/ or related fields.

Technical & Professional Knowledge:

  • Sustainability, conservation, environment, biodiversity management in palm oil industry.
  • Communications skills are important to develop and establish cooperation and rapport with respective users and teams at working levels and of different nationalities.
  • Proficiency in English (oral and written).

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

RESEARCH & ADVISORY MANAGER

Job description

The successful candidate will be responsible to evaluate and promote independent research initiatives on the impacts of RSPO to demonstrate continuous improvement.

 

KEY ROLES & RESPONSIBILITIES

Reporting to the Head of Impacts, the incumbent will be responsible for

  • To define key research priority areas for RSPO impacts
  • To coordinate, promote, monitor and evaluate external independent research on impacts of RSPO
  • To document lessons learnt, keep records in internal database on research work carried out
  • To screen independent research proposals for its relevance to RSPO impacts and possible funding and support
  • To leverage on research outcomes to uncover insights for improvement of existing RSPO standards
  • Identify gaps in knowledge of impacts of RSPO and encourage research by external partners
  • Working closely with HR Department, to organize career talks at universities, colleges to promote RSPO

 

THE SUCCESSFUL APPLICANT

You should have at least a Bachelors’ degree in Environmental or Social Science or its equivalent, with a minimum of 5 - 7 years’ experience. Experience in the Palm Oil industry will be advantageous.

 

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

COMPLAINTS COORDINATOR (INDONESIA)

LOCATION OF POSITION

Indonesia 

 

OVERVIEW OF THE POSITION

The successful candidate will be responsible for the administration of the complaints process with responsibility to promote the effective resolution of complaints within agreed timescales. A key part of the role, will be to manage the complaints process effectively, to ensure that complaints are appropriately recorded, co-ordinated, and that responses are quality checked and monitored in line with RSPO’s service standards.

 

KEY ROLES & RESPONSIBILITIES

Reporting to the Head of Impacts & RILO Director, the incumbent will be responsible to:

 

  • To enlighten members on the steps required in proceeding with a complaint. This may require the production of appropriate general communications materials as well as direct involvement at the embryonic stage of a complaint.
  • To assist in the efficient functioning of RSPO complaint mechanisms in both membership and certification systems.
  • To provide support to all parties concerned through a transparent process for resolving problems and complaints.
  • To encourage members as far as possible to resolve complaints themselves.
  • To identify and communicate the obligations of the different parties towards resolving complaints.
  • Secure independent and impartial information on each issue and the parties involved. The information (written, corroborated oral and images) may be obtained directly or through third parties.
  • To ensure that all documentation and materials related to a complaint must be filed in both hard and soft copies at the Secretariat and kept confidential at all times. All information gathering must be transparent, legal and ethical.
  • To work closely with the Grievance Manager, Dispute Settlement Facility (DSF) Manager and Biodiversity Manager in resolving complaints especially complaints escalated to DSF and HCV compensation procedures.
  • To be cognizant of the objectives and operations of the RSPO and the RSPO Code of Conduct and Certification requirements.
  • While the primary role of the Complaints Coordinator will be to support the Secretariat in solving problems and complaints internally within the RSPO, where external intervention (including the involvement of independent persons) is considered, the Complaints Coordinator is to advise the Secretariat on the relevant external experts.
  • Prepare timely and accurate update on complaint cases for Complaints Panel and publish case update on the website.
  • Be able to organize multi-stakeholders meetings

 

THE SUCCESSFUL APPLICANT

You should have at least a Bachelors Degree/Master in Law or Conflict/Dispute Management or it’s equivalent, with a minimum of 5 years working experience in relevant field. 

 

TECNICAL & PROFESSIONAL KNOWLEDGE:

  • Experience in facilitating complex multi-stakeholder processes.
  • Experience in project management (planning, budgeting, evaluation etc)
  • Excellent in communicating complex issues.
  • Familiar with legal issues and providing appropriate legal advice.
  • Familiar with handling customer complaints and lawsuit.
  • Ability to relate to both corporate and local community culture and management realities.

 

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

DATA ANALYST

LOCATION OF POSITION

Kuala Lumpur

 

OVERVIEW OF THE POSITION

The successful candidate will be responsible to import, clean, transform and validate internal and external data with the purpose of understanding or reaching conclusions from the data for better decision making purposes.

 

KEY ROLES & RESPONSIBILITIES

Reporting to the Head of Impacts, the incumbent will be responsible for

  • To design and build relational or geo-databases for collecting data that interfaces with all areas of RSPO Impacts related work
  • To analyse in-house data on certification, new plantings to support the long term goals for the M&E system
  • To analyse and verify the membership Annual Communication of Progress data, maps and other membership submissions
  • To be responsible for all Impacts related data that is published on the website
  • Work with collaborating partners on ensuring ​member mapping requirements are in in compliant with RSPO’s Principle & Criteria

 

THE SUCCESSFUL APPLICANT

You should have at least a Bachelors’ degree in Mathematics, Statistics, Computer Science or it’s equivalent, with a minimum of 3 years’ experience in dealing with statistics.

 

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org 

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