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Careers

GRIEVANCE MANAGER~ INDONESIA

LOCATION OF POSITION

Jakarta, Indonesia 

 

OVERVIEW OF THE POSITION

The Grievance Manager (Indonesia), will be responsible for the management of the RSPO grievance process in Indonesia, in accordance to the RSPO Complaints and Appeals Procedures 

A significant portion of the role will be to manage the grievance process in Indonesia effectively, to ensure that complaints are appropriately co-ordinated, and that resolutions are timely, quality checked and monitored in line with the RSPO Complaints & Appeals Procedures, and all relevant RSPO Standard Operating Procedures (SOPs).
 

KEY ROLES & RESPONSIBILITIES

Reporting to the Sr. Manager of Grievance, the incumbent will be responsible for

  • Managing the complaints and appeals unit operations in Indonesia to ensure quality of service, accurate and timely responsiveness is achieved and consistently maintained;
  • Provide support to all parties concerned through a transparent process for resolving problems and grievances;
  • To ensure continued strengthening and review of the Complaints system and related procedures, and provide the necessary support to other departments within the RSPO Secretariat in relation to the Complaints system.

 

THE SUCCESSFUL APPLICANT

Should have a Bachelors Degree in Law, Environmental Sciences, Sustainability Management, Social Sciences or related fields. The candidate should also have a minimum of 5 years working experience in a relevant field, particularly in environmental and/or social sustainability.

Those with experience in the palm oil and/or agricultural industry are encouraged to apply

 

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

OUTREACH & ENGAGEMENT DIRECTOR

LOCATION OF POSITION

Kuala Lumpur, Malaysia

 

OVERVIEW OF THE POSITION

The successful candidate will be responsible for developing and implementing a comprehensive strategic plan to ensure that RSPO’s communications, stakeholder engagement and market development is strategic, coherent and global in reach, in order to strengthen the organization’s reputation and increase the uptake of RSPO-Certified Sustainable Palm Oil (CSPO)

 

KEY ROLES & RESPONSIBILITIES

Communication

  • Creating and developing annual strategic communication plans as well as policy development and/or positioning in multi-stakeholder environments.
  • Identify challenges and emerging issues faced by the organization and to work with the communication staff to recognize internal and external communications opportunities and solutions, and define and execute appropriate strategies to support them.
  • Serve as lead point person on media interactions that help promote and/or impact the organization and actively cultivate and manage press relationships to ensure coverage of issues of strategic importance to the sector.

Global Outreach

  • Develop a deep understanding of the diverse global landscape and the community organizations to enhance RSPO’s understanding of community needs regarding regulating strategies and policy oversight.
  • Lead the RSPO’s "Intermediary Organisations Outreach" programmes in South East Asia, Africa and Latin America aimed at capacity building and sustainable development socialisation within local communities and grassroot NGOs in these regions.
  • To build global relationships with allies and critics so that they will in due coure be able to understand the mandate and commitment of the RSPO.
  • To develop and implement strategies for market development for the updake of Certified Sustainable Palm Oil. 

Other Functions

  • Oversee trademark and claims compliance, including new and ongoing intellectual property registration for RSPO trademarks globally.
  • To build and lead a team promoting a culture of high performance and continuous improvement that values learning and a commitment to quality 

 

THE SUCCESSFUL APPLICANT

The successful candidate must have at least 10 years of communications, outreach and market development experience, preferably in a leadership role within international multi-cultural organisations (commercial or non-profit), and covering areas such as website content, newsletters, and global multi stakeholder communications. 

The ability to take knowledge and transform it into exciting and useful messages, and disseminate it in the right language and to the right audiences through the best distribution channels is critical.

 

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

COMPLAINTS EXECUTIVE

LOCATION OF POSITION

Kuala Lumpur, Malaysia. 

 

OVERVIEW OF THE POSITION

The  executive will provide on-going support to the Complaints team in managing the complaints process effectively, to ensure that complaints are appropriately recorded, coordinated and ensuring that responses are quality checked and monitored in line with RSPO’s service standards.

The Executive will also contribute towards achieving the RSPO goals by accepting ownership in delivering all assigned tasks, exploring opportunities to add value to job accomplishments. Whilst having a global perspective, the incumbent will have primary responsibilities for Indonesia within the framework of the RSPO Complaints Unit work plans.

 

KEY ROLES & RESPONSIBILITIES

Reporting to the Sr. Manager of Grievance, the incumbent will be responsible for

  • Supporting the Grievance Manager in coordinating and facilitating the work of the Complaints and Appeals Panels, including in organizing related meetings and ensuring timely delivery of required documentations and implementation of the Panels’ decisions. This shall include minuting and circulating the Complaints Panel and other complaints related meeting agenda and minutes.
  • Enlighten members on the steps required in proceeding with a grievance. (This may require the production of appropriate general communications materials as well as direct involvement at the embryonic stage of a grievance or complaint)
  • Ensuring that all complaints related information is updated in the database and is consistently updated;
  • Supporting analysis of data to demostrate the effectiveness and impact of the Complaints and Appeals Procedures.
  • Updating relevant parties with necessary information as and when required.
  • Supporting the Grievance Manager in initial investigations and diagnostic process.
  • Attending and supporting external stakeholder meetings as and when required.
  • Working with and supporting the Dispute Settlement Facility (DSF) Manager as and when required.

 

THE SUCCESSFUL APPLICANT

A Bachelors’ degree in Law, Conflict Management, Sociology and other related disciplines with a minimum of 3 years’ experience in handling relevant issues.

 

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

OUTREACH & ENGAGEMENT MANAGER ~ INDONESIA

LOCATION OF POSITION

Jakarta, Indonesia

 

OVERVIEW OF THE POSITION

The successful candidate will be responsible to manage and execute RSPO’s outreach, engagement and communication activities in Indonesia.

 

KEY ROLES & RESPONSIBILITIES

Reporting to the Global Outreach & Engagement Director, you will be responsible for

  1. Engagement & Outreach with Key stakeholders – Government Agencies, Manufacturers, Retailers and Media.
  2. Devising And Managing Communications Strategy And Activities.
  3. Development of communication materials & platforms.
  4. Deal and coordinate with communications partners.
  5. Lead and support the RSPO in identifying key areas of potential threats to the organisation in the specific market.
  6. Device and deploy a marketing plan for the Trademark based on in-market conditions.
  7. Identify and participate in conferences and platforms that are strategic to the RSPO mandate.
  8. Be the spokesperson for the RSPO with all stakeholder engagements from members, media, policy markers, conferences etc.

 

THE SUCCESSFUL APPLICANT

  • Minimum a Bachelors’ Degree in Mass Communications / International relations or it’s equivalent.
  • Minimum 8 - 10 years experience in External communications function. Preferably you should have experience working in Not-for-profit/ Agribusiness industries. With excellent communication skills, you should also have a proven track record of working with international stakeholders and should have a very good understanding of Online and Social media platforms.

 

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

MEMBERSHIP MANAGER

LOCATION OF POSITION

Kuala Lumpur

 

OVERVIEW OF THE POSITION

The Membership Manager will oversee membership systems and processes ensuring effective running of the day-to-day operations within the Membership Unit, including management of all relevant databases and information pertaining to membership, whilst seeking to strengthen membership engagement via continuous improvements, and providing the necessary support to the RSPO Secretariat on all membership related issues.

 

KEY ROLES & RESPONSIBILITIES

  1. To ensure effective daily operations of the Membership Unit, ensuring adherence to all documented procedures and processes, whilst being responsible for providing good and effective responses to all member queries.
  2. To periodically review and improve the membership systems and processes, ensuring that the membership unit is consistently functioning efficiently and effectively.
  3. To maintain the RSPO membership database and produce monthly membership reports for internal and external stakeholders, including analysis of membership data and trends, and recommendations to meet membership goals.
  4. To develop a strategy with the aim of supporting the goals of RSPO’s Theory of Change.
  5. To strategically create and produce appropriate content for the diverse membership components and communication channels (print, online and electronic), in collaboration with relevant departments.
  6. Oversee the administration of ACOP and to work with the relevant departments to develop and execute a strategy to improve member commitment towards making sustainable palm oil the norm.
  7. To manage the entire spectrum of the RSPO General Assembly (GA), including management of resolutions and nominations to the Board of Governors proposed by members and the e-voting process.

 

THE SUCCESSFUL APPLICANT

  • Minimum a Bachelors’ Degree in Business Management and other relevant fields  
  • Minimum 5 years of experience, with at least one year of demonstrated management experience, in a membership based organisation.

 

WHAT'S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

SENIOR EXECUTIVE ~ DATA MANAGEMENT

LOCATION OF POSITION

Kuala Lumpur

 

OVERVIEW OF THE POSITION

The Senior Executive ~ Data Management will be responsible for the management of data and intelligence from the RSPO membership including planning, preparation, implementation and reporting of all relevant data.

 

KEY ROLES & RESPONSIBILITIES

  • Manage data and intelligence from the RSPO membership, which includes planning, preparation and implementation of ACOP, in collaboration with other relevant departments.
  • Interact with internal and external stakeholders, primarily the RSPO membership, to identify critical data and intelligence required for progress and actionable insights to be effectively charted.
  • Analyze members data to identify outliers, missing, incomplete, and/or invalid data, and ensure highest data accuracy from members.
  • Managing the database including data quality assurance and most importantly measuring and evaluating members’ progress.
  • Assist in the development of analytic tools and ‘report card’ system to build the analytics platform.

 

THE SUCCESSFUL APPLICANT

  • Minimum university degree, preferably in computer science, economics, statistics, mathematics or data related field.
  • Minimum 3 years of working experience in statistics, economics, computer science or data related fields.
  • Good knowledge of statistics and strong command of Spreadsheet (MS Excel) and/or Statistical Language (SPSS).
  • Understanding of Adobe and/or Google Analytics

 

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org