CAREERS

ASSISTANT MANAGER ~ OUTREACH & ENGAGEMENT

JOB STATEMENT  

The successful candidate will be responsible to assist the Outreach & Engagement Manager in managing RSPO’s outreach activities in the United States. Ensuring that RSPO’s communication is strategic and coherent whilst coordinating and engaging with stakeholders to ensure that communication meets public expectations and needs.

Main Tasks

KEY ROLES & RESPONSIBILITIES

Reporting to the Outreach & Engagement Manager for the USA, your duties will onclude but not be limited to the following:

  • Coordinate and/or support the coordination of RSPO events in United States and potentially Canada which will include the planning and logistics, management of speakers and delegates, production of marketing materials, social media content and multi-media reports.
  • Support the planning and implementation of all media/communication campaigns and to promote the RSPO trademark in NORAM in alignment with RSPO’s global activities.
  • Coordinate and/or support the production and dissemination of RSPO’s Regional & Local communication material.
  • Gather, organize and draft information to enable RSPO to respond to media requests and crisis management.
  • Assist with research and production of materials for presentations and/or interviews by the RSPO spokesperson.
  • Ensure members are supported with timely and accurate information and services.
  • Maintain and regularly update stakeholder database for key countries in North America in accordance with the strategic plan for outreach and engagement. 

THE SUCCESSFUL APPLICANT

You should have at least a Bachelors Degree in the fields of sustainability, communications, environmental or public policy, with a minimum of 3 to 5 years working experience in handling stakeholder engagement, preferably at a local, grassroots level. Experience in working with International / Multi-stakeholder organisations will be an added advantage.

​WHAT’S ON OFFER
Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY
QUALIFIED APPLICANTS ARE INVITED SEND IN THEIR MOST UPDATED CV GIVING COMPREHENSIVE DETAILS OF EDUCATION WITH EMPHASIS ON RELATED ACHIEVEMENTS TO CAREERS@RSPO.ORG

GREENHOUSE GAS (GHG) MANAGER

JOB STATEMENT  

Advise the Secretariat/Technical Director on emerging GHG-related issues, events and research relevant to oil palm sector for their consideration. This will involve communicating the Secretariat needs to the RSPO internal establishment (e.g. Emission Reduction Working Group (ERWG), Peatland Working Group (PLWG) and RSPO-RED Task Force (TF) and other relevant experts for their consideration; and raising emerging issues and recommendations to the Secretariat/Technical Director based on the feedback given by the groups.

Main Tasks

Functional Task:

  1. Focal point for Greenhouse Gases (GHG) - related issues in the RSPO for internal and external stakeholders. This will include regular reporting on Working Group (WG) activities, discussions and meetings to the Secretariat/Technical Director; sharing updates on Secretariat and other working group activities with the ERWG, PLWG and RSO-RED Task Force (TF); representing the RSPO at selected GHG-related events or forums.
  2. Coordinate meetings and other activities of internal establishment (such as working groups and task forces). This will include arranging meetings and related logistics; implementing plans developed by the WG/TF; reporting on meetings to the Secretariat / Technical Director; coordinating work undertaken by groups or selected external parties on behalf of the RSPO.
  3. Responsible for the effective implementation of greenhouse gas emission requirements in the RSPO Principles & Criteria (P&C) by implementing recommendations from the WG/TF, coordinating related awareness and capacity building activities, and providing guidance and technical support  to members and certification bodies.
  4. Coordinate activities for the smooth operation and uptake of the RSPO-RED scheme under the guidance of the Technical Director and the RSPO-RED TF.
  5. Effectively work with other RSPO Secretariat staff in standard setting, system development, implementation, monitoring and improvement.
  6. Manage the Greenhouse Gas Executive in successfully implementing his/her tasks in overseeing the development and use of the PalmGHG calculator.
  7. In addition to the above, implement projects and duties reasonably assigned by the Technical Director/COO/CEO.

Education: 

A degree in Environmental Science, Natural Resource Management, or equivalent

Working Experience:

  1. Minimum 3 – 5 years working experience the field of conservation and environmental sustainability.
  2. Prior working experience in the plantation sector, climate change or carbon assessments would be advantageous

Technical & Professional Knowledge:

  1. Familiarity with all sustainability and biological aspects of palm oil production.
  2. Communications skills to develop and establish cooperation and rapport with respective stakeholders and teams at various working levels and of different backgrounds and nationalities.
  3. Understanding of current issues on climate change, carbon assessments and the role of peatlands and peat within the context of climate change.
  4. Ability to work in small and large teams.
  5. Working proficiency in English

​WHAT’S ON OFFER
Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY
QUALIFIED APPLICANTS ARE INVITED SEND IN THEIR MOST UPDATED CV GIVING COMPREHENSIVE DETAILS OF EDUCATION WITH EMPHASIS ON RELATED ACHIEVEMENTS TO CAREERS@RSPO.ORG

BUSINESS SOLUTIONS EXECUTIVE

JOB STATEMENT  

The Business Solutions Executive will work in the IT Department as part of the team dedicated to ensuring maximum efficiency and capitalizing on the full features and benefits of the system, based on the various RSPO user group business solution needs.

Main Tasks:

  • Identify business process improvements through collaboration with internal and external stakeholders to understand existing systems and processes, and document the changes required to meet business requirements.
  • Coordinate with users to gather requirements and/or issues and implement business solutions for identified issues.
  • Facilitate IT solutions planning and implementation, including budgeting and managing development lifecycle.
  • Manage all processes that relate to Salesforce.com and ensure the following:
  1. Manage new release of Salesforce.com and ensure timely upgrade.
  2. Create and maintain fields, views, reports, dashboards and other Salesforce objects and functions.
  3. Implement use of Visualforce, APEX classes, workflow etc. to perform Salesforce development and maintenance work when required.
  4. Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment including integration done with Financial Force and other web applications.
  5. Proactively gather feedback from users and identify needed system changes.
  6. Manage system changes without interruption to the user and provide effective communication on changes.
  7. Maintain security, user access and perform data integrity audits.
  8. User Assistance, Training, Adoption and Satisfaction

Education:

  • University degree in Computer Software Engineering or other relevant degree or qualification

Working Experience:

  • More than 3 to 5 years in CRM system administration and/or development
  • Salesforce administration experience preferred
  • Relevant experience in development, customisation and updating on existing Salesforce configuration to provide solutions for reporting, workflows and enhanced functions

Technical & Professional Knowledge:

  • In‐depth knowledge of the standard capabilities of Salesforce and have successfully expanded on those capabilities through the use of custom code (Apex, s‐controls) and/or integration with external systems
  • Salesforce.com Administrator certification is required
  • Detail oriented and self-starter with strong written and interpersonal skills
  • Ability to work independently as well as part of a team
  • Proficiency in English with good communication skill.

​WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

COMPLAINTS COORDINATOR

JOB STATEMENT  

The position will provide on-going support to the Grievance manager in managing the complaints process effectively, to ensure that complaints are appropriately recorded, co-ordinated, and that responses are quality checked and monitored in line with RSPO’s service standards.

Duties include but will not be limited to the following:

  1. To enlighten members on the steps required in proceeding with a grievance (This may require the production of appropriate general communications materials as well as direct involvement at the embryonic stage of a grievance or complaint).
  2. Ensuring that all complaints related information is updated in the database and is consistently updated
  3. To update relevant parties with necessary information as and when required
  4. To support Grievance Manager in initial investigations and diagnostic process
  5. To minute and circulate Complaint Panel and other complaints related meeting minutes
  6. To attend and support external stakeholder meetings as and when required
  7. To work with and support the Dispute Settlement Facility (DSF) Manager as and when required

Apart from the duties stated above, the role is required to perform any duty or duties reasonably assigned.

 
Education:

  • Minimum Bachelor degree in Law, Conflict Management and other related disciplines​

Working Experience:

  • Preferably with at least 3 years of experience in relevant field

Technical & Professional Knowledge:

  • Proficiency in MS Office applications (Excel, Word, Powerpoint)

Other Requirements

  • Conscientious and willing to take responsibility
  • High integrity and a good team player
  • Excellent communications skills to develop and establish cooperation and rapport with respective users and teams at working levels from different nationalities
  • High proficiency in English (oral and written)
  • Analytical Skills
  • Project Management Skills
  • Excellent Report Writing Skills

​WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org

DATA SCIENTIST

JOB STATEMENT

Data Scientist is to import, clean, transform and validate internal and external data with the purpose of understanding or reaching conclusions from the data for better decision making purposes.

To put the analytics in production whilst interpreting the outcomes of data analysis objectively in order to communicate that information to management and internal & external stakeholders.

Functional Tasks 

  1. Interact with stakeholders to identify critical questions that need to be answered in order for the Analytics function to provide effective KPI’s - actionable insights, rather than just reports.
  2. Analyze data to identify outliers, missing, incomplete, and/or invalid data.
  3. Ensure accuracy of all data from source to final deliverable by creating automated quality checks.
  4. Assist in the coordination of data collection from various sources which may include contacting various groups outside the company to resolve questions, inconsistencies, and/or obtain missing data.
  5. Assist in the development of analytic tools, KPIs, dashboards, and systems to help build out the analytics platform.
  6. To design and build relational or geo-databases for collecting data that interfaces with all areas of RSPO Impacts related work.
  7. To analyse in-house data on certification, new plantings to support the long term goals for the M&E system.
  8. To analyse and verify the membership Annual Communication of Progress data, maps and other membership submissions.
  9. To be responsible for all Impacts related data that is published on the website.
  10. Work with collaborating partners on ensuring ​member mapping requirements are in in compliant with RSPO’s Principle & Criteria.
  11. Staying up-to-date with online business analysis trends

Job specification

Essential

Education:

Minimum qualification Degree in the field of Mathematics, Statistics, Computer/Information Science or related fields 

Working Experience:

5 years practical experience with data processing, database programming & data analytics

Required Skills:

  1. Good analytical skills to work with large amounts of data, facts, figures.
  2. Sourcing data and being able to quickly assess data quality.
  3. Interpreting and communicating complex analysis to non-technical users.
  4. Critical thinking to be able to come up with new conclusions based on findings.
  5. Attention to detail.
  6. Able to work under pressure and independently

Technical & Professional Knowledge:

  1. Strong written and verbal communication skills;
  2. Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing;
  3. Having the ability to query databases and perform statistical analysis;
  4. Being able to develop or program databases;

HOW TO APPLY

Qualified applicants are invited to send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org 

DISPUTE & SETTLEMENT FACILITY MANAGER

LOCATION OF POSITION

Kuala Lumpur

OVERVIEW OF THE POSITION

The successful candidate will be responsible to accomplish the strategic objectives of the RSPO Dispute Settlement Facility towards facilitating the fair and lasting resolution of disputes raised against RSPO members by affected parties with the objective of promoting a better relationship. 

 

KEY ROLES & RESPONSIBILITIES

Reporting to the Head of The Evaluations & Impacts Department, the incumbent will be responsible for

  • Managing and ensuring the efficient delivery of the DSF Program and implementation of the DSF business  plan/annual work plan including planning, budgeting, and monitoring and reporting
  • Managing, coordinating and monitoring all dispute settlement processes and cases according to the RSPO DSF Protocol and operational guidelines, from pre-mediation assessment through to post-mediation monitoring of settlements
  • Supporting, participating and managing member events if relevant and to build ties with the various stakeholders involved
  • Reaching out and institutionalize communications on DSF inside and outside the RSPO

 

THE SUCCESSFUL APPLICANT

You should have at least a Bachelors’ degree in Sociology, Law, Development, Conflict/Dispute management or any relevant field, with a minimum of 5 - 7 years’ experience in handling relevant issues.

 

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with a highly lucrative remuneration package. Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role which offers the opportunity to broaden your skill set and develop your capabilities.

 

HOW TO APPLY

Qualified applicants are invited send in their most updated CV giving comprehensive details of education with emphasis on related achievements to careers@rspo.org