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In 2017, the RSPO Board of Governors endorsed the Complaints and Appeals Procedures (2017) which relates to and impacts upon the operations of the RSPO Dispute Settlement Facility (DSF). In this regard, the DSF having decided to revise its procedures aimed at strengthening and aligning itself with the Complaints and Appeals Procedures, has consulted with representatives of Complainants, RSPO members and officers, as well as the DSF Advisory Group. With this valuable range of input and guidance, the DSF has reviewed its approach to supporting Complainants and RSPO members equally and crafted a set of Operational Guidelines and a renewed Framework, Principles and Terms of Reference (FPToR). The FPToR will subsequently be supported by clearly defined Qualifications for the Network of Mediators envisaged by DSF, as well as a Code of Conduct for Professional DSF Mediators.
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