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Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Date Filed
Duta Palma Nusantara Kalimantan, Indonesia Oil Palm Growers 05 Apr 2009
PT PP London Sumatra Indonesia Tbk Indonesia Oil Palm Growers 07 Apr 2009
Control Union Certifications Indonesia Certification Body 22 Dec 2009
IOI - IOI Pelita Sdn Bhd Malaysia, Long Teran Kanan Palm Oil Processors and/or Traders 15 Mar 2010
PT Limpah Sejahtera (a subsidiary of RSPO member First Resources Limited) Indonesia Oil Palm Growers 01 May 2010
PT Tri Bakti Sarimas (Desa Seberang Cengar) Indonesia, Riau Oil Palm Growers 13 Jun 2010
IJM Plantations Bhd Sabah,Malaysia Oil Palm Growers 15 Jul 2010
PT SMART- Golden Agri Resources Ltd East Kalimantan, Indonesia Oil Palm Growers 09 Aug 2010
PT Kresna Duta Agro Indo (a subsidiary of GAR) Indonesia Oil Palm Growers 16 Jan 2011
PT Asiatic Persada (Ganda Group) Sumatera, Indonesia Palm Oil Processors and/or Traders 13 Feb 2011

This tracker page will be updated on a weekly basis unless there is no development