Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Status Date Filed
Agropalma SA Brazil, Sao Paulo Oil Palm Growers Box D - Complaint Legitimate 13 Aug 2015
BIASE Plantation Limited (Ibiae Estate) /Wilmar International Cross River State,Nigeria Palm Oil Processors and/or Traders Box H - Closed 09 Nov 2012
Bumitama Gunajaya Abadi Indonesia, Central Kalimantan Oil Palm Growers Box G - Close for Monitoring 13 Nov 2015
Coles Supermarket Pty Ltd Australia Retailers Box G - Close for Monitoring 08 Dec 2016
Collingwood Plantation Private Ltd / Kuala Lumpur Kepong Bhd Papua New Guinea Oil Palm Growers Box H - Closed 23 Apr 2013
Control Union ( Malaysia) Sdn Bhd Malaysia Affiliate member Box H - Closed 13 Feb 2012
Control Union Certifications Indonesia Certification Body Box H - Closed 22 Dec 2009
Duta Palma Nusantara Kalimantan, Indonesia Oil Palm Growers Box H - Closed 05 Apr 2009
Equatorial Palm Oil PLC Liberia Oil Palm Growers Box H - Closed 03 Oct 2013
Extractora la Gloria SAS Colombia Oil Palm Growers Box E - Reviewing Response 19 Nov 2015

This tracker page will be updated on a weekly basis unless there is no development