Welcome to AskRSPO

Find the most commonly asked questions about RSPO.

Can't find what you're looking for?

Please get in touch with us below and we'll get back to you soon.

SEND A QUESTION

Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Date Filed
Aceites S.A Colombia Oil Palm Growers 11 Aug 2017
Agropalma SA Brazil, Sao Paulo Oil Palm Growers 13 Aug 2015
BIASE Plantation Limited (Ibiae Estate) /Wilmar International Cross River State,Nigeria Palm Oil Processors and/or Traders 09 Nov 2012
Bumitama Gunajaya Abadi Indonesia, Central Kalimantan Oil Palm Growers 21 Jul 2016
Bumitama Gunajaya Abadi Indonesia, Central Kalimantan Oil Palm Growers 13 Nov 2015
Coles Supermarket Pty Ltd Australia Retailers 08 Dec 2016
Collingwood Plantation Private Ltd / Kuala Lumpur Kepong Bhd Papua New Guinea Oil Palm Growers 23 Apr 2013
Control Union ( Malaysia) Sdn Bhd Malaysia Affiliate member 13 Feb 2012
Control Union Certifications Indonesia Certification Body 22 Dec 2009
Duta Palma Nusantara Kalimantan, Indonesia Oil Palm Growers 05 Apr 2009

This tracker page will be updated on a weekly basis unless there is no development