Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Status Date Filed
Control Union ( Malaysia) Sdn Bhd Malaysia Affiliate member Box H - Closed 13 Feb 2012
Control Union Certifications Indonesia Certification Body Box H - Closed 22 Dec 2009
PT TUV Nord Indonesia Environmental or Nature Conservation Organisations (Non Governmental Organisations) Box H - Closed 07 Nov 2012
PT Kresna Duta Agro Indo (a subsidiary of GAR) Indonesia Oil Palm Growers Box G - Close for Monitoring 16 Jan 2011
PT PP London Sumatra Indonesia Tbk Indonesia, North Sumatera Oil Palm Growers Box C - Panel Convened 11 Oct 2016
Palmas del Espino SA Peru Oil Palm Growers Box C - Panel Convened 04 Jul 2017
PT Agro Indomas Indonesia, Central Kalimantan Oil Palm Growers Box C - Panel Convened 08 Jun 2017
PT Agro Muara Rupit Indonesia, South Sumatera Oil Palm Growers Box B - Complaints Categorised 17 May 2017
PT Pusaka Agro Lestari Indonesia, Papua Oil Palm Growers Box C - Panel Convened 21 Jun 2017
PT SUKSES KARYA SAWIT (SKS), PT BERKAT NABATI SAWIT (PT BNS), PT BUMI SAWIT SEJAHTERA (PT BSS) SUBSIDIARY OF PT SAWIT NABATI AGRO (PT SNA), IOI Group Indonesia, Ketapang, Central Kalimantan Oil Palm Growers Box G - Close for Monitoring 03 Apr 2015

This tracker page will be updated on a weekly basis unless there is no development