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Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Date Filed
Control Union ( Malaysia) Sdn Bhd Malaysia Affiliate member 13 Feb 2012
Control Union Certifications Indonesia Certification Body 22 Dec 2009
PT TUV Nord Indonesia Environmental or Nature Conservation Organisations (Non Governmental Organisations) 07 Nov 2012
PT Kresna Duta Agro Indo (a subsidiary of GAR) Indonesia Oil Palm Growers 16 Jan 2011
PT PP London Sumatra Indonesia Tbk Indonesia, North Sumatera Oil Palm Growers 11 Oct 2016
Goodhope Asia Holdings Ltd. Indonesia Oil Palm Growers 19 Apr 2017
Genting Plantation Berhad (PT Susantri Permai, PT Kapuas Maju Jaya and PT Dwie Warna Karya) Indonesia, Central Kalimantan Oil Palm Growers 18 Dec 2016
PT Kartika Prima Cipta Indonesia, Central Kalimantan Oil Palm Growers 17 Feb 2017
Palmas del Espino SA Peru Oil Palm Growers 04 Jul 2017
PT Agro Indomas Indonesia, Central Kalimantan Oil Palm Growers 08 Jun 2017

This tracker page will be updated on a weekly basis unless there is no development