Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Status Date Filed
IOI - IOI Pelita Sdn Bhd Malaysia, Long Teran Kanan Palm Oil Processors and/or Traders Box F - Action Plan 15 Mar 2010
Control Union Certifications Indonesia Certification Body Box H - Closed 22 Dec 2009
PT PP London Sumatra Indonesia Tbk Indonesia Oil Palm Growers Box E - Reviewing Response 06 Apr 2009
Duta Palma Nusantara Kalimantan, Indonesia Oil Palm Growers Box H - Closed 05 Apr 2009

This tracker page will be updated on a weekly basis unless there is no development