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Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Date Filed
PT Borneo Surya Mining Jaya (a subsidiary of RSPO member First Resources Limited) Indonesia, Indonesia Oil Palm Growers 18 Oct 2012
Golden Veroleum Liberia Liberia Oil Palm Growers 02 Oct 2012
PT Agronusa Investama (Wilmar) Indonesia Palm Oil Processors and/or Traders 16 Jul 2012
PT Hati Prima Agro (a subsidiary of Bumitama Agri Ltd.) Indonesia, Central Kalimantan Oil Palm Growers 01 Jul 2012
PT Kayung Agro Lestari (a subsidiary of PT Austindo Nusantara Jaya Agri) Indonesia Oil Palm Growers 16 Apr 2012
Herakles Farms Cooperatief UA Cameroon Oil Palm Growers 29 Feb 2012
Control Union ( Malaysia) Sdn Bhd Malaysia Affiliate member 13 Feb 2012
Sabah Palm Oil Mills and others Malaysia, Sabah Oil Palm Growers 29 Sep 2011
Sime Darby (Liberia) Plantation Inc. Liberia Oil Palm Growers 29 Sep 2011
PT Menteng Jaya Sawit Perdana / Kuala Lumpur Kepong Bhd Indonesia Oil Palm Growers 16 Jun 2011

This tracker page will be updated on a weekly basis unless there is no development