Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Status Date Filed
Control Union ( Malaysia) Sdn Bhd Malaysia Affiliate member Box H - Closed 13 Feb 2012
Sabah Palm Oil Mills and others Malaysia, Sabah Oil Palm Growers Box H - Closed 29 Sep 2011
Sime Darby (Liberia) Plantation Inc. Liberia Oil Palm Growers Box H - Closed 29 Sep 2011
PT Menteng Jaya Sawit Perdana / Kuala Lumpur Kepong Bhd Indonesia Oil Palm Growers Box H - Closed 16 Jun 2011
PT Asiatic Persada (Ganda Group) Sumatera, Indonesia Palm Oil Processors and/or Traders Box Q - Not Resolved 13 Feb 2011
PT Kresna Duta Agro Indo (a subsidiary of GAR) Indonesia Oil Palm Growers Box G - Close for Monitoring 16 Jan 2011
PT SMART- Golden Agri Resources Ltd East Kalimantan, Indonesia Oil Palm Growers Box H - Closed 09 Aug 2010
IJM Plantations Bhd Sabah,Malaysia Oil Palm Growers Box H - Closed 15 Jul 2010
PT Tri Bakti Sarimas (Desa Seberang Cengar) Indonesia, Riau Oil Palm Growers Box H - Closed 13 Jun 2010
PT Limpah Sejahtera (a subsidiary of RSPO member First Resources Limited) Indonesia Oil Palm Growers Box F - Action Plan 06 May 2010

This tracker page will be updated on a weekly basis unless there is no development