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Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Date Filed
Groupe CASINO Cedex, France Retailers 03 Feb 2013
Systeme U France Retailers 03 Feb 2013
BIASE Plantation Limited (Ibiae Estate) /Wilmar International Cross River State,Nigeria Palm Oil Processors and/or Traders 09 Nov 2012
PT TUV Nord Indonesia Environmental or Nature Conservation Organisations (Non Governmental Organisations) 07 Nov 2012
PT Mitra Austral Sejahtera (Sime Darby Sdn Bhd) Indonesia, West Kalimantan Oil Palm Growers 31 Oct 2012
PT Sisirau ( PT Ibris Palm) Indonesia, Sumatera Oil Palm Growers 28 Oct 2012
PT BW Plantation Indonesia Oil Palm Growers 24 Oct 2012
United Plantations Bhd Runtu ,Central Kalimantan, Indonesia. Oil Palm Growers 21 Oct 2012
PT Borneo Surya Mining Jaya (a subsidiary of RSPO member First Resources Limited) Indonesia, Indonesia Oil Palm Growers 18 Oct 2012
Golden Veroleum Liberia Liberia Oil Palm Growers 02 Oct 2012

This tracker page will be updated on a weekly basis unless there is no development