Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Status Date Filed
PT Mitra Austral Sejahtera (Sime Darby Sdn Bhd) Indonesia, West Kalimantan Oil Palm Growers Box D - Complaint Legitimate 31 Oct 2012
PT Sisirau ( PT Ibris Palm) Indonesia, Sumatera Oil Palm Growers Box L - Termination 28 Oct 2012
PT BW Plantation Indonesia Oil Palm Growers Box H - Closed 24 Oct 2012
United Plantations Bhd Runtu ,Central Kalimantan, Indonesia. Oil Palm Growers Box H - Closed 21 Oct 2012
PT Borneo Surya Mining Jaya (a subsidiary of RSPO member First Resources Limited) Indonesia, Indonesia Oil Palm Growers Box Q - Not Resolved 18 Oct 2012
Golden Veroleum Liberia Liberia Oil Palm Growers Box E - Reviewing Response 02 Oct 2012
PT Agronusa Investama (Wilmar) Indonesia Palm Oil Processors and/or Traders Box H - Closed 16 Jul 2012
PT Hati Prima Agro (a subsidiary of Bumitama Agri Ltd.) Indonesia, Central Kalimantan Oil Palm Growers Box I - Re-submission of complaints 01 Jul 2012
PT Kayung Agro Lestari (a subsidiary of PT Austindo Nusantara Jaya Agri) Indonesia Oil Palm Growers Box H - Closed 16 Apr 2012
Herakles Farms Cooperatief UA Cameroon Oil Palm Growers Box H - Closed 29 Feb 2012

This tracker page will be updated on a weekly basis unless there is no development