Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Status Date Filed
PT Sumber Hasil Prima/PT Sinar Sawit Handalan (PT Agro Bukit - Goodhope Holdings) Serawai and Ambalau in West Kalimantan,Indonesia Oil Palm Growers Box G - Close for Monitoring 20 Mar 2013
PT Nabatindo Karya Utama (a subsidiary of Bumitama Agri Ltd.) Tumbang Koling , Kalimantan , Indonesia Oil Palm Growers Box H - Closed 10 Mar 2013
Hargy Oil Palms Ltd/ SIPEF S.A. Papua New Guinea Oil Palm Growers Box H - Closed 03 Mar 2013
PT Prima Mitrajaya Mandiri a subsidiary of MP Evans Group Plc Indonesia, , Kalimantan Oil Palm Growers Box G - Close for Monitoring 12 Feb 2013
PT Gunta Samba Jaya/Salim Ivomas Pratama Tbk Indonesia, East Kalimantan Oil Palm Growers Box Q - Not Resolved 11 Feb 2013
PT WINA (Mekar Bumi Andalas) (a subsidiary of RSPO member Wilmar International Limited) Balikpapan ,East Kalimantan , Indonesia Palm Oil Processors and/or Traders Box H - Closed 05 Feb 2013
Groupe CASINO Cedex, France Retailers Box H - Closed 03 Feb 2013
Systeme U France Retailers Box H - Closed 03 Feb 2013
BIASE Plantation Limited (Ibiae Estate) /Wilmar International Cross River State,Nigeria Palm Oil Processors and/or Traders Box H - Closed 09 Nov 2012
PT TUV Nord Indonesia Environmental or Nature Conservation Organisations (Non Governmental Organisations) Box H - Closed 07 Nov 2012

This tracker page will be updated on a weekly basis unless there is no development