Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Status Date Filed
New Britain Palm Oil Ltd New Britain Papua New Guinea Oil Palm Growers Box H - Closed 24 Aug 2015
Agropalma SA Brazil, Sao Paulo Oil Palm Growers Box D - Complaint Legitimate 13 Aug 2015
Poligrow Colombia Ltda Colombia, Mapiripan, Meta Oil Palm Growers Box D - Complaint Legitimate 13 Aug 2015
PT Nubika Jaya/Permata Hijau Group Indonesia, North Sumatera Oil Palm Growers Box H - Closed 09 Jun 2015
Groupe CASINO France Retailers Box H - Closed 16 Apr 2015
PT SUKSES KARYA SAWIT (SKS), PT BERKAT NABATI SAWIT (PT BNS), PT BUMI SAWIT SEJAHTERA (PT BSS) SUBSIDIARY OF PT SAWIT NABATI AGRO (PT SNA), IOI Group Indonesia, Ketapang, Central Kalimantan Oil Palm Growers Box G - Close for Monitoring 03 Apr 2015
Lembaga Kemajuan Tanah Persekutuan (FELDA) /Orang Dusun Desa Begahak Malaysia, Lahad Datu Sabah Oil Palm Growers Box F - Action Plan 16 Feb 2015
PT Barumun Agro Sentosa Indonesia, Padang Lawas Utara, North Sumatera Oil Palm Growers Box H - Closed 19 Jan 2015
PT Permata Hijau Pasaman 1 (Wilmar International Ltd) Indonesia, Pasaman Barat, West Sumatra Oil Palm Growers Box F - Action Plan 30 Oct 2014
Golden Agri-Resources Ltd (GAR) / PT Kartika Prima Cipta Indonesia, West Kalimantan Oil Palm Growers Box E - Reviewing Response 13 Oct 2014

This tracker page will be updated on a weekly basis unless there is no development