Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Status Date Filed
PT. Prima Mitra Jaya Mandiri (PT. PMM) Indonesia, East Kalimantan Oil Palm Growers Box C - Panel Convened 26 Sep 2017
Palmas del Espino SA Peru Oil Palm Growers Box C - Panel Convened 04 Jul 2017
PT Pusaka Agro Lestari Indonesia, Papua Oil Palm Growers Box C - Panel Convened 21 Jun 2017
PT Agro Indomas Indonesia, Central Kalimantan Oil Palm Growers Box C - Panel Convened 08 Jun 2017
PT Agro Muara Rupit Indonesia, South Sumatera Oil Palm Growers Box B - Complaints Categorised 17 May 2017
Coles Supermarket Pty Ltd Australia Retailers Box G - Close for Monitoring 08 Dec 2016
Woolworth Ltd. Australia Retailers Box G - Close for Monitoring 08 Dec 2016
PT PP London Sumatra Indonesia Tbk Indonesia, North Sumatera Oil Palm Growers Box C - Panel Convened 11 Oct 2016
PT Mustika Sembuluh Indonesia Oil Palm Growers Box J - No Case - Closed 18 Jul 2016
PT Bumi Sawit Kencana II Indonesia, Central Kalimantan Oil Palm Growers Box J - No Case - Closed 27 Jun 2016

This tracker page will be updated on a weekly basis unless there is no development