5 December 2018 |
Official transfer of case received by the IMU from the Complaints Desk to the Investigation and Monitoring Unit (IMU) for monitoring of the implementation Complaints Panel's directives. |
27 February 2019 |
FGV had requested an extension of the implementation of Complaints Panel directives which to be due on 28th February 2019. The IMU had escalated the request to Complaints Desk for Complaints Panel further deliberation. |
8 March 2019 |
Complaints Panel had granted a 3 week extension as requested by FGV and no further extension will be considered in respect of FGV's obligation to submit its action plan and quarterly progress report. |
29 March 2019 |
FGV submitted the finalised action plan and first quarter progress updates in the implementation of Complaints Panel directives to the IMU. |
19 April 2019 |
Based on the internal review, it was found out that the action plan has satisfactorily addressed Complaints Panel directives. In addition to that, the first progress report clearly detailed out the progress of implementation of the action plan. FGV to proceed with the implementation of the action plan and to submit the second progress report in June 2019. |
28 June 2019 |
FGV submitted the second quarterly progress report to the IMU. |
5 September 2019 |
IMU engagement with FGV Sustainability team to initiate the verification audit process. The audit is expected to be conducted in early of the month of October 2019. |
28 September 2019 |
FGV submit the second progress report for the implementation of CP directives. |
7 October 2019 |
Verification audit work started. 6 management units was chosen across Malaysia consist of certified and uncertified units. |
18 October 2019 |
Verification audit work completed. Expected date for report submission in 30th October 2019. |
30 October 2019 |
Audit report compilation, audit report summary and FGV action was submitted to the complaints unit and to be presented to the complains panel on 2nd November 2019. |
13 January 2020 |
Following the results of the verification audit at several FGV units, the Complaints Panel issued a sanction against FGV. The sanction includes an extension of the post complaint monitoring, suspension of the P&C Certification on Serting Mill and a suspension of the certification process for all uncertified units. For more details on this matter, please refer to the Complaints Panel letter dated 13 January 2020 here. |
13 February 2020 |
FGV submit the new develop SOP pertaining to the undocumented workers. |
25 February 2020 |
FGV submitted the new mechanism with other supporting documents to mitigate the risk of new undocumented workers joining FGV plantation.
The Secretariat will continue the review of submission from FGV. |
10 April 2020 |
FGV submitted their progress update (4th progress report for Q1 2020) on their implementation of the Complaints Panel directives. The report is currently being reviewed by the Secretariat and the progress reported has been forwarded to the Complaints Panel. |
20 April 2020 |
The Secretariat had a meeting with FGV to discuss the progress report. Secretariat shared their comments with FGV for clarifications based on the information provided in the report. |
22 April 2020 |
The Secretariat had a session with the CP to present the latest updates on the FGV Post Complaints Monitoring. |
4 May 2020 |
FGV responded to the Secretariat with the following updates:
- The establishment of the OSC started in 2012 in Nilai, previously known as Transit Center. This Centre was upgraded and relocated to Gemencheh, Negeri Sembilan and renamed as FGV’s One-Stop Centre Realizing the usefulness of the OSC in strengthening the recruitment process of migrant workers, FGV decided in 2019 to establish three more OSCs in Lombok, Indonesia, Chennai and Kolkata, India, respectively. FGV also submitted the documentation of OSC.
- FGV has stopped recruiting workers from Myanmar and Nepal. Existing workers from these countries were recruited more than five years ago following recruitment procedures that were then applicable as provided by the laws and regulations of Malaysia, Myanmar and Nepal.
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8 July 2020 |
FGV submitted their progress update (5th progress report for Q2 2020) on their implementation of the Complaints Panel directives. The report is currently being reviewed by the Secretariat and the progress reported has been forwarded to the Complaints Panel. |
22 July 2020 |
Secretariat wrote to FGV to seek for clarification on the SOP Sosialisation status. |
29 July 2020 |
FGV responded to the Secretariat that the Socialisation for SOP have covered all FGV's plantation sector, which include mills and plantations. |
28 August 2020 |
The Secretariat had a session with the CP to present the latest updates on the FGV Post Complaints Monitoring. The IMU has presented on FGV’s updates and the CP is pleased with the updates provided. |
6 September 2020 |
FGV submitted their progress update (6th progress report for Q3 2020) on their implementation of the Complaints Panel directives. The report is currently being reviewed by the Secretariat. |