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The IMU was established in July 2018 and reports to the RSPO Secretariat’s Chief Operating Officer (COO). The IMU consists of an Investigation Manager, a Risk Management & Monitoring Assistant Manager, and a Geographic Information System (GIS) Manager. The main role of the IMU is to conduct investigations and facilitate risk mitigation through close collaboration with other departments within the RSPO Secretariat and relevant stakeholders.


Scope of work of the IMU:

  • Investigation:
    • Based on risk assessments, the IMU, led by the Investigation Manager, may conduct on-site or off-site investigations to verify the compliance of RSPO Members against RSPO Key Documents. The IMU may also conduct investigations of active RSPO Complaints cases upon request by the RSPO Complaints Panel. Should the outcome of an investigation warrant an official complaint to be lodged by RSPO, the case should be transferred to the Complaints Desk as a non-compliance. Otherwise, the case should remain within IMU’s purview but it has to be transferred to the Risk Management & Monitoring Assistant Manager, and carefully observed under the post-investigation monitoring mechanism.
  • Monitoring:
    • Post-Investigation Monitoring:
      • Post-investigation monitoring oversees the progress of the action plan that is being implemented by a particular RSPO Member, based on the IMU’s investigation and findings. If the RSPO Member fails to submit their progress update as per the stipulated timeline, the IMU, on behalf of the RSPO Secretariat shall refer the failure to implement its action plan to the Complaints Panel.1
    • Post-Complaint Monitoring:
      • Once a complaint case is officially closed by the Complaints Panel, the case will be transferred to IMU for post-complaint monitoring. The IMU will monitor the implementation of the Complaints Panel’s directives for these cases, in collaboration with the RSPO Complaints Desk, and other relevant departments. This process requires the Respondent to submit their implementation progress, based on agreed timelines, to the Monitoring Desk. If the Respondent fails to submit their progress update the IMU shall revert the case back to the Complaints Panel as a non-compliance.


7.1.19 RSPO Complaints and Appeals Procedure (CAP)