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specialist, palmtrace

The Roundtable on Sustainable Palm Oil (RSPO) is a not-for-profit, international membership organisation that is working to transform markets to make sustainable palm oil the norm. To do this, we have united stakeholders from all sectors of the palm oil supply chain and civil society to develop and implement global standards for sustainable palm oil production and procurement.

Since its inception in 2004, RSPO has enjoyed rapid growth and today has close to 5,000 members from 99 countries, including oil palm producers, processors, traders, consumer goods manufacturers, retailers, banks, and non-governmental organisations. Thanks to the commitment and actions of these members, nearly 20% of the global supply of palm oil has already been certified as sustainable.

At RSPO, we believe that a not-for-profit organisation is made successful by the passion, skills, and expertise of its members and staff. They are the ones who drive our organisation to new heights and guide us through the next phase of our development.

PalmTrace is RSPO’s traceability system for certified oil palm products. It is developed and managed by a third party, Rainforest Alliance (RA), and is linked to RSPO’s Customer Relationship Management (CRM) system, Salesforce, through system integration. Reporting to the Manager of Business Solutions, the Specialist of PalmTrace will be  responsible for ensuring that the system integration of PalmTrace and Salesforce are functioning properly and meeting the required service level availability.

The location of this role is flexible.

KEY ROLES AND RESPONSIBILITIES

Duties include but will not be limited to the following:

  • To monitor and report on PalmTrace performance and functioning in accordance with the contracted system service levels.
  • To manage support requests by users relating to Salesforce objects linked to PalmTrace and the RSPO website.
  • To assist in user training and developing user guides.
  • To liaise with RA and/or relevant vendors to manage and resolve any issues relating to system integration between PalmTrace (SugarCRM) and Salesforce.
  • To assist in customising and managing reports, dashboards, and templates for the PalmTrace linked Salesforce objects.
  • To manage and coordinate development work for any customisation or enhancement to Salesforce due to system changes in PalmTrace or changes in business processes flow, and ensure that proper documentation is maintained for configuration and deployment.
  • To take the initiative to understand the business processes of RSPO and recommend process improvements by translating the business requirements into solutions in Salesforce.
  • To stay current on new releases and updates to Salesforce.com and other latest industry trends and changing technologies.
  • Apart from the duties stated above, to perform any duty or duties reasonably assigned.

THE SUCCESSFUL APPLICANT

  • A bachelor’s degree in Computer Science, Software Engineering, Information Systems, or other relevant degrees or qualifications.
  • At least three to five years of experience as Salesforce developer and administrator.
  • Familiarity with web services and having more than two years of experience in writing HTML, Javascript, and CSS will be an added advantage.

TECHNICAL AND PROFESSIONAL KNOWLEDGE

  • In-depth knowledge of Apex and Visualforce development, design, configuration, and testing and deployment of Salesforce.com solutions.
  • Experience in designing custom formula fields, field dependencies, validation rules, workflows, and field updates, and email generation in Salesforce.
  • Excellent written and communication skills.
  • Ability to work independently, detail-oriented, and strong analytical skills.
  • Proficiency in Google Workspace (G Suite), and Office 365, including Word, Excel and PowerPoint.

ESSENTIAL SKILLS

  • Ability to establish and maintain effective working relationships and interact with internal and external stakeholders.
  • Ability to establish cooperation and rapport with internal and external parties of different backgrounds and/or nationalities.
  • High integrity and a good team player.
  • Goal-oriented and organised.
  • Self-motivated and self-directed.
  • Ability to manage work efficiency and work under pressure.
  • Strong in strategic and negotiation skills.

WHAT’S ON OFFER

Your commitment and passion to drive innovation will be rewarded with an opportunity to work in an international multi-stakeholder organisation, where making a difference to People, Planet and Prosperity is not just a statement, but what we passionately believe in.

Operating within a dynamic and fast-paced environment, you will enjoy functioning within a role that offers the opportunity to broaden your skill set and develop your capabilities.

HOW TO APPLY

Qualified applicants are invited to send in their updated CV giving comprehensive details of educational background, work experience, and related achievements to careers@rspo.org. Please state “Job Application - Specialist, PalmTrace” in your email subject line.

**RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.

 

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