Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case Tracker

Company Country/Location Category Status Date Filed
Palmas del Espino SA Peru Oil Palm Growers Box A - Case Received 04 Jul 2017
Coles Supermarket Pty Ltd Australia Retailers Box F - Action Plan 08 Dec 2016
Woolworth Ltd. Australia Retailers Box F - Action Plan 08 Dec 2016
PT PP London Sumatra Indonesia Tbk Indonesia, North Sumatera Oil Palm Growers Box C - Panel Convened 11 Oct 2016
PT Mustika Sembuluh Indonesia Oil Palm Growers Box B - Complaints Categorised 18 Jul 2016
PT Bumi Sawit Kencana II Indonesia, Central Kalimantan Oil Palm Growers Box B - Complaints Categorised 27 Jun 2016
PT Bumi Sawit Kencana II Indonesia Oil Palm Growers Box C - Panel Convened 27 Jun 2016
Palma Tica SA/Compañia Industrial Aceitera Coto Cincuenta y Cuatro SA Costa Rica Oil Palm Growers Box C - Panel Convened 04 May 2016
PT Nabire Baru Indonesia, Nabire, Papua Oil Palm Growers Box C - Panel Convened 19 Apr 2016
Plantaciones de Pucallpa Peru Oil Palm Growers Box E - Reviewing Response 05 Dec 2015

This tracker page will be updated on a weekly basis unless there is no development

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