Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart


This tracker page will be updated on a weekly basis unless there is no development

Company Country/Location Category Status Date Filed
Plantaciones de Pucallpa Peru Oil Palm Growers Box E - Reviewing response 05 Dec 2015
Hap Seng Plantations Holdings Bhd Lahad Datu , Sabah,Malaysia Oil Palm growers Box D - Complaints Legitimate 24 Nov 2015
Extractora la Gloria SAS Colombia Oil Palm Growers Box C - Panel Convened 19 Nov 2015
Felda(Felda Global Ventures) Jempol Negeri Sembilan Malaysia Oil Palm Growers Box F - Action Plan 26 Oct 2015
New Britain Palm Oil Ltd New Britain Papua New Guinea Oil Palm Growers Box H - Closed 24 Aug 2015
Agropalma SA Para State Brazil Oil Palm Grower Box D - Complaint Legitimate 13 Aug 2015
Poligrow Colombia Ltda Mapiripán, Meta, Colombia. Oil Palm Growers Box D - Complaint is legitimate 13 Aug 2015
PT Sukses Karya Sawit (SKS), PT Berkat Nabati Sawit (PT BNS), PT Bumi Sawit Sejahtera (PT BSS) subsidiary of PT Sawit Nabati Agro (PT SNA), IOI Group Indonesia, Ketapang, Central Kalimantan Oil Palm Grower Box N- Non-cooperation 03 Apr 2015
Lembaga Kemajuan Tanah Persekutuan (FELDA) Lahad Datu Sabah Malaysia Oil Palm Grower Box F - Action Plan 16 Feb 2015
PT Barumun Agro Sentosa Indonesia, Padang Lawas Utara, North Sumatera Oil Palm Grower Box H Case Closed 19 Jan 2015