Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart


This tracker page will be updated on a weekly basis unless there is no development

Company Country/Location Category Status Date Filed
PT Permata Hijau Pasaman 1 (Wilmar International Ltd) Indonesia, Pasaman Barat, West Sumatra Oil Palm Grower Box A. Complaint Received 30 Oct 2014
Golden Agri-Resources Ltd/ PT Kartika Prima Cipta Kapuas Hulu, West Kalimantan, Indonesia Oil Palm Grower  Box B - Complaint categorised 13 Oct 2014
PT Henrison Inti Persada subsidiary of RSPO member Noble Plantation Pte Ltd) Sorong,West Papua,Indonesia Oil Palm Grower Box H Case Closed  24 Oct 2013
PT REA Kaltim Plantations Kutai Kartanegara and Tabang, East Kalimantan, Indonesia Oil Palm Grower Box H Case closed 13 Oct 2013
Equatorial Palm Oil PLC Liberia Oil Palm Grower Box A complaint received 03 Oct 2013
PT Andalan Sukses Makmur (a subsidiary of Bumitama Agri Ltd.) Kotawaringin Barat, Kalimantan Tengah, Indonesia Oil Palm Grower Box G Closed for Monitoring
18 Sep 2013
Genting Plantations Berhad Malaysia Oil Palm Grower Box G Case Closed for Monitoring
24 Aug 2013
Tanjung Bahagia Sdn Bhd (a subsidiary of Genting Plantations Berhad) Malaysia Oil Palm Grower Box E Reviewing response
04 Aug 2013
PT Kencana Alam Permai & PT Prima Sawit Andalan ( subsidiaries of RSPO member PT Dharma Satya Nusantara ) Indonesia Oil Palm Grower Box H Complaint closed 03 Aug 2013
PT Jatim Jaya Perkasa Indonesia Grower Box H Case Closed 15 Jul 2013