Status of Complaints

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  • The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  • The disclosure of said information threatens harm to that aim; and
  • The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart


This tracker page will be updated on a weekly basis unless there is no development

Company Country/Location Category Status Date Filed
Felda(Felda Global Ventures) Jempol Negeri Sembilan Malaysia Oil Palm Growers Box D - Complaint legitimate 26 Oct 2015
New Britain Palm Oil Ltd New Britain Papua New Guinea Oil Palm Growers Box H - Closed 24 Aug 2015
Agropalma SA Para State Brazil Oil Palm Grower Box B - Complaint Categorised 13 Aug 2015
Poligrow Colombia Ltda Mapiripán, Meta, Colombia. Oil Palm Growers Box D - Complaint is legitimate 13 Aug 2015
PT Sukses Karya Sawit (SKS), PT Berkat Nabati Sawit (PT BNS), PT Bumi Sawit Sejahtera (PT BSS) subsidiary of PT Sawit Nabati Agro (PT SNA), IOI Group Indonesia, Ketapang, Central Kalimantan Oil Palm Grower Box D. Complaint Legitimate 03 Apr 2015
Lembaga Kemajuan Tanah Persekutuan (FELDA) Lahad Datu Sabah Malaysia Oil Palm Grower Box D. Complaint Legitimate 16 Feb 2015
PT Barumun Agro Sentosa Indonesia, Padang Lawas Utara, North Sumatera Oil Palm Grower Box H Case Closed 19 Jan 2015
PT Permata Hijau Pasaman 1 (Wilmar International Ltd) Indonesia, Pasaman Barat, West Sumatra Oil Palm Grower Box D Complaint Legitimate 30 Oct 2014
Golden Agri-Resources Ltd( GAR) / PT Kartika Prima Cipta Kapuas Hulu, West Kalimantan, Indonesia Oil Palm Grower Box D complaint legitimate 13 Oct 2014
PT Henrison Inti Persada subsidiary of RSPO member Noble Plantation Pte Ltd) Sorong,West Papua,Indonesia Oil Palm Grower Box H Case Closed  24 Oct 2013