Status of Complaint

The RSPO's Complaints Panel is calling for members. We welcome our Social NGOs & Supply Chain members (processor & trader, consumer goods manufacturer, retailer, banks & investors) who are interested to contact RSPO (

The RSPO aspires to ensure transparency throughout the mediation process and the reporting thereof. Decisions not to disclose information through the RSPO website or other media require motivation on genuine grounds that disclosure will go against the interest of the mediation process and/or may jeopardize the well-being or safety of stakeholders involved, and that non-disclosure does not undermine adherence to the principles and objectives of RSPO:

  The non-disclosed information relates to a legitimate aim, i.e. peaceful and constructive dispute settlement in accordance with RSPO objectives and P&C;
  The disclosure of said information threatens harm to that aim; and
  The harm to the aim is greater than the public interest in having the information disclosed.

Complaints status is referring to the Complaints Procedure Flowchart

Case complaint key statistics as of September 2014


Case Tracker

Company Country Category Status Date File
PT Henrison Inti Persada subsidiary of RSPO member Noble Plantation Pte Ltd)Sorong,West Papua,IndonesiaOil Palm GrowerBox F Action Plan25/10/2013
PT REA Kaltim PlantationsKutai Kartanegara and Tabang, East Kalimantan, IndonesiaOil Palm GrowerBox F Action Plan14/10/2013
Equatorial Palm Oil PLCLiberiaOil Palm GrowerBox A complaint received4/10/2013
PT Andalan Sukses Makmur (a subsidiary of Bumitama Agri Ltd.)Kotawaringin Barat, Kalimantan Tengah, IndonesiaOil Palm GrowerBox G Closed for Monitoring
Genting Plantations BerhadMalaysiaOil Palm GrowerBox G Case Closed for Monitoring
Tanjung Bahagia Sdn Bhd (a subsidiary of Genting Plantations Berhad)MalaysiaOil Palm GrowerBox E Reviewing response
PT Kencana Alam Permai & PT Prima Sawit Andalan ( subsidiaries of RSPO member PT Dharma Satya Nusantara )IndonesiaOil Palm GrowerBox H Complaint closed4/08/2013
PT Jatim Jaya Perkasa IndonesiaGrowerBox H Case Closed16/07/2013
Collingwood Plantation Private Ltd / Kuala Lumpur Kepong Bhd Papua New GuineaGrowerBox F Action plan24/04/2013
PT Ladang Sawit Mas (a subsidiary of Bumitama Agri Ltd.)Ketapang ,West Kalimantan , IndonesiaOil Palm GrowerBox G Closed for Monitoring8/04/2013