Recourse

If a complainant remains dissatisfied with the address of their complaint, they have the right to escalate their case to the Complaints Panel, or to the Executive Board if the Complaints Panel has already heard the case. The EB decides whether or not to consider the case, and if agreeing to hear it, shall do so at its next scheduled meeting. In all cases brought to the EB, the EB shall provide a written statement as to their decision and the rationale behind it. The EB may commission additional investigation and expertise at its discretion. The decision of the EB is final.