Frequently Asked Questions
On 31 May, 2011, the RSPO's new trademark was released for use in the market.
This page offers quick access to answers to the most Questions & Answers about using the trademark. For more information about the trademark, please e-mail the Trademark helpdesk.
Why did the RSPO change its Rules on Communication & Claims?
In what major way do the new rules differ from the old rules?
When did the new rules go into effect?
I now follow the old 'Guidelines on Communications & Claims'. Do I need to make changes?
My company printed materials based on the old 'Guidelines'. Can I continue to use those materials?
Can the rules on communication, claims and trademark use change in the future?
What if a company that uses the RSPO name, corporate logo or trademark does not comply with RSPO regulations?
What should I do if I find out that a company uses the RSPO name, corporate logo or trademark but does not comply with RSPO regulations?
What exactly is 'corporate communication'?
Can I use the RSPO corporate logo (orange italics) in my company's corporate communication?
Can I use the RSPO trademark (the rounded palm top) in my company's corporate communication?
What is product-related communication?
Can I use the RSPO corporate logo in my company's product-related communication?
Can I use the RSPO trademark in my company's product-related communication?
Do I need a trademark license for any use of the RSPO trademark?
How much does it cost to get a trademark license?
I am not an RSPO member but I do buy and sell RSPO-certified palm products. Can I use the RSPO name, logo or trademark?
I source palm products through the Identity Preserved (IP) or Segregated (SG) supply chain system. Can I use the trademark?
I source palm products through the Mass Balance (MB) supply chain system. Can I use the trademark?
I've bought and redeemed GreenPalm certificates to off-set my use of palm products. Can I use the RSPO trademark?
Can I use the RSPO trademark if less than 95% of the palm ingredients in my product was sourced through RSPO systems?
I use several RSPO supply chain systems to source palm oil ingredients for my product. Which rules should I follow?
Can I use percentages in product-related claims?
Can I use other claims than the ones specified in the Rules on Communications & Claims?
Can I use my own translated claims?
Can I use additional story-telling in product-related communications?
I currently use the RSPO corporate logo in product-related communication. Can I continue to do so?
We (company A) are contracted to pack products for another company (company B). Both companies are RSPO members and both are RSPO supply-chain certified. Which company's trademark license number should go on the pack?
My company manufactures private brand products for a retailer company. The retailer wants an RSPO trademark on product packages. Who should apply for a trademark license? Which trademark license number goes on pack?
We are a food service company that uses certified palm-derived ingredients for our catering services. How can we inform our customers about the use of RSPO-certified sustainable palm oil?
We supply RSPO-certified sustainable palm products to food service companies. Do we have to use the trademark on pack?
Why do I need to provide a link to a web page with up-to-date listings and/or descriptions of product(s), product group(s) and/or brand(s) that carry the trademark?
I am a retailer. Do I need to provide a link to a web page with up-to-date listings and/or descriptions of product(s), product group(s) and/or brand(s) that carry the trademark?
I am a trader. Do I need to provide a link to a web page with up-to-date listings and/or descriptions of product(s), product group(s) and/or brand(s) that carry the trademark?
What exactly is 'non-commercial communication'?
Can I use the RSPO corporate logo in my organization's non-commercial communication?
Can I use the RSPO trademark in my organization's non-commercial communication?
My company intends to use the RSPO trademark for commercial reasons. Do I need a license?
Do I need separate licenses for each product, brand or production site?
Do I need to pay a compensation or fee for the RSPO trademark license?
How do I get an RSPO trademark license?
As a retailer I sell products manufactured by other companies. Do I need to acquire a trademark license?
As an RSPO member, can I use the RSPO trademark for other purposes than product-related communication?
Can I just copy the trademark image and use it for product-related communications?
Where do I get trademark image files?
Can I modify the trademark image files?
Do I need to add the trademark license number to every RSPO trademark display?
Does my final artwork need RSPO approval?
I want to use the RSPO trademark on pack. Where should it go?
May I display the RSPO trademark and statement separately?
Can I translate the RSPO trademark myself?
I communicate in multiple languages at the same time. How do I use the RSPO trademark?
What are the existing supply chain mechanisms for sustainable palm oil? What role does GreenPalm play?
Isn’t the aim of RSPO’s transition to 100 percent CSPO in terms of real physical flows, not paperwork?
Is the availability of certificates hindering and/or slowing down the real market transition?
Does GreenPalm help producers?
How does GreenPalm help end users of palm oil?
Is GreenPalm going to be phased out?
For more information about GreenPalm certificate trading, please follow this link to the GreenPalm website: www.GreenPalm.org