Outreach and Engagement Manager

Position Overview
The incumbent will  manage the RSPO outreach activities in India. Ensuring that RSPO's communication is strategic and coherent. The O&E Manager will also coordinate and engage with stakeholders to ensure that communication is relevant and meets with public expectations and needs.

Primary Responsibilities

1. Devising And Managing Communications Strategy And Activities Together With the Communications Director:

  • Ensure that RSPO communications is strategic, coherent and aligned with global positioning.

2. Engagement And Outreach With Key Stakeholders Within The Market  Including:
  • All Members  - Priority member companies who can help the RSPO transform the market, closely liaising with the RSPO Member Relations Manager and the RSPO Communications Manager including coordinating the membership helpdesk
  • Potential Members  - To ensure that companies that have the potential to drive market transformation who are not yet in the RSPO are compelled to do so over time.
  • NGOs and other interests groups - To build rapport with allies as well as detractors so that they understand over time the mandate and commitment of the RSPO
  • Policy makers/Government representatives - To proactively allow the RSPO to have a share of voice and presence amongst key stakeholders in the market so that RSPO is invited into key decisions or policies that would influence this sector.
  • Media - To have an understanding of the media environment/landscape in this market and over time to cultivate good rapport with priority media titles and engagements with them.

​3. Development Of Communications Materials & Platforms.
  • Based on market needs and understanding to develop localized materials that are relevant and helpful for the various stakeholders identified above. Including press materials, market specific data, newsletters, fact sheets, website etc.
  • Fully leveraging on existing and new digital and social media platforms

​4. Deal And Coordinate With Communications Partners As And Where Necessary:
  • To work closely with partners where appropriate and necessary ensuring the intelligence the partner has is transferred internally over time

5. Issues / Crisis Management:
  • Lead and support the RSPO in identifying key areas of potential threats in the specific market and to handle these issues both pro-actively as far as possible - and reactively where necessary.

6. Promotion And Marketing Of Trademark:
  • Device and deploy a marketing plan for the Trademark based on in-market conditions. Ensure claims are properly used according to guidelines. Stratergise and create an outreach to consumer goods manufacturers and retailers to utilise the Trademark.

7. Speaker Platforms/Conferences:
  • To identify and participate in conferences and platforms that are strategic to the RSPO mandate
  • Involve membership where necessary

8. In-Market Spokesperson:
  • To be the spokesperson for the RSPO with all stakeholder engagements from members; media; policy makers; conferences, etc.
  • Ensuring that  the messages are aligned with global multi stakeholder positioning at all times 
Desired Skills and Experience
  • University Masters or Bachelors Degree in Mass Communication / Journalism / International Relations  or related (equivalent qualifications in other subjects will also be considered)
Working Experience:
  • 12 to 15 years working experience in handling communications / stakeholder engagements 
  • Experience in working with International / Multi-stakeholder organisations

Technical & Professional Knowledge:
  • Familiar with all communication tools and functions for internal and external communications
  • Excellent Communications skills are important to develop and establish cooperation and rapport with respective users and teams at working levels and  those of different nationalities.
  • High Proficiency in English with Strong writing skills
  • Systematic and good organization skills
  • High productivity
  • Good understanding of online and social media platforms
  • PC Literacy - (Office applications - MS Office (Word, Excel, PowerPoint, Outlook, and Explorer)


Chief Operating Officer

Job description
RSPO is looking for a Chief Operating Officer to support the Secretary General in directing, administering and coordinating the internal operational activities of the organization in accordance with policies, goals, and objectives established by the Secretary General and the Board of Directors.

The COO will hold oversight of the first line of defense, be an approved person, and manage all change initiatives across the establishment. The COO will also manage and lead the operational teams throughout the organisation.

It will be expected that the COO will be a strong negotiator and communicator, able to manage relationships, and gain buy-in from all stakeholders.

Primary Responsibilities include:

Staff Resources
The COO will facilitate the team’s success by ensuring clear goals and accountability, as well as sound alignment of staff resources across the organization. This includes working with the Head of HR to define staff needs and facilitate hiring of additional team members.

Financial and Administrative Management
The COO will guide financial management and ensure strong fiscal responsibility and accountability. The incumbent will work closely with senior leaders on budget decisions, managing the annual budget, allocating resources and monitoring financial flows throughout the year. The role will also ensure legal and tax compliance and manage outside business services, including vendor relationships and contracts.

Organizational Development
The position will rely on wisdom and practical business skills, improve the managerial trenches of RSPO, to inform decisions about teamwork, accountability, managing change, and refining the current infrastructure.

Champion of Corporate Culture.
As an empathetic partner to the Directors and staff, the appointee will take the time to get to know the unique and complimentary strengths of each member of the team, listen to their needs, and build infrastructure that supports and leverages their assets.

As a new senior leader, the COO is in an advantageous position to conduct a fresh assessment of current systems and process improvement opportunities. With input from senior leaders and staff, the COO will identify problems and bottlenecks, and recommend business process change that aligns with strategic objectives.

Desired Skills and Experience
We are seeking a candidate that has proven experience in scaling a multi-site organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team.

  • Be Result Oriented - proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment.
  • Has Strategic Vision and Agility - ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
  • Leadership and Organization - exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups
  • Is Action Oriented - enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available.

Post or Under Graduate degree in Operations Management or Business Administration with more than 10 years’ experience in a senior leadership role


Sustainability Manager

Position Overview
Ensure the development and advocacy of knowledge base on sustainability matters related to the RSPO standard and certification. The task will include organising, facilitating and update progress on the RSPO-technical working group in Indonesia.

Primary Tasks

  • Provide support to the work of the RSPO Standard and Certification Standing Committee (S&CSC) and  Trade and Traceability Standing Committee (T&TSC), which are responsible to give guidance on all matters related to P&C and supply chain certification.
  • Support and keep track of technical developments related to the RSPO Principle & Criteria (P&C) and supply chain certification in Indonesia.
  • Country point of contact for technical issues pertaining to RSPO standard and certification, both on RSPO P&C and supply chain certification.
  • Maintain good professional relationship with RSPO accreditation body, RSPO trading platform and other relevant service providers.
  • Collaborate and assist other RSPO officers to develop, fine tune and maintain information on the RSPO website.
  • Provide support for RSPO members seeking certification as well as accredited certification bodies seeking advice in the conduct of certifications.
  • Ensure members improve towards fulfilling the RSPO's objectives through frequent progress reporting updates.
  • Develop industry thought leadership from various sources e.g. Government Agencies, Palm Oil Associations, Educational Institutions for knowledge sharing of best practices to the members and general public.
  • Facilitate the RSPO awareness activities to stakeholders as well as handle queries e.g. activities for improvement, policies & regulations affecting the growth of the sustainable palm oil industry, etc.
  • Contribute in the preparation of draft policies and proposals developed in terms of scope, budget, policy.
  • Allocate project management support to working groups in the form of logistics coordination and secretarial services as well as ensure periodic updates across all project to multiple stakeholders.
  • Implement and/or monitor technical projects in Indonesia in line with the agreed road map. Maintain close rapport with service providers to ensure timeline and deliveries are met.
  • Oversee and report on progress and issues pertaining to active RSPO-technical working group in Indonesia, on regular basis to the Technical Director and Director of the Indonesia office.
  • Providing technical advices in developing pilots on smallholders certification and build lesson learnt there together with the Smallholder Manager.
  • Communication and engagement with relevant stakeholders, including companies, government offices, and NGOs, including strategy to reach out and communicate on the RSPO to smallholders and cooperatives in coordination with communication department.
  • Support in and/or organize RSPO events that relate to standard and certification process, including training on the specific RSPO P&C and certification requirement, quick response to members’ inquiries.
  • Together with the Technical Department in RSPO secretariat and Communication Manager, ensure development and maintenance of an easily accessible knowledge base on the RSPO standard and its associated requirements (i.e HCV, compensation mechanism, New Planting Procedures, certification, etc).

Desired Skills and Experience
  • BSc and/or MSc in the field of environmental science or management, agronomy or forestry or other related social sciences

Working Experience:
  • A minimum of 5 years working experience in palm oil business, socio-environment management or agricultural commodities certification scheme

Technical & Professional Knowledge:
  • Good knowledge  on palm oil industry/business, certification, and socio-environment management
  • Excellent public communication and presentation skill
  • Knowledge of Indonesian legal system pertaining to oil palm plantation operation, social and environmental requirements.
  • Excellent writing and communication in Bahasa Indonesia and English.